Research indicates that many clients are not fully satisfied with the outcomes of their outsourced arrangements. This does not necessarily mean that they intend to terminate, but there may be questions around:

• Is the contract meeting my original business case outcomes?
• Am I paying more than I expected due to “additional costs”?
• Am I managing risk appropriately?
• Is my Vendor focussing on the contract rather than the relationship?
• Is the contract still matched to my needs?
• Are people receiving the quality of service I expected?

If these are the types of issues your organisation is trying to understand and resolve, then perhaps you need to consider a more effective Vendor Management regime, that will help ensure that you know the answers to all of the above, and ensure that you are managing the Vendor appropriately to secure a positive outcome.

CHERUB assists organisations to establish a Vendor and Services Management regime which provides a clear understanding of stakeholder responsibilities against the varied types of contracts and stages of the contract lifecycle.

See our capability statement for a more detailed description of our services.

Sourcing and Selection	Sourcing Price Benchmarking	Strategic Planning
Using discipline, consistency and integrity to ensure the right outcome in the selection of vendors, technologies or service providers. Read More	Benchmarking can range from simple analysis of spending against budgets and comparison against broad industry metrics, through to detailed comparative benchmarks of the cost efficiency and service effectiveness. Read More	Using IT and Sourcing Strategies to navigate the organisation into its future. Read More