Sourcing Strategy and Sourcing Selection Services – Critical State Utility

Sourcing Strategy and Sourcing Selection Services

Critical State Utility

The Situation

Following a review of their in-house IT services, a Critical State Utility formulated a program of works to:

  • Undertake an IT Sourcing Strategy to consider the option of outsourcing IT functions
  • Review and clarify the IT organisation’s service offerings to the Business
  • Restructure the internal retained organisation to support the outsourced operations
  • Review the processes and procedures impacted by the outsourcing arrangements
Our Approach

CHERUB consultants were initially engaged to conduct a sourcing strategy for the entire gambit of IT services, and were subsequently engaged to develop and facilitate the infrastructure tender process along with providing negotiation assistance. Vendor selection included development of tender documents, development of pricing schedules and rebate models, management of the vendor response period, development of evaluation models, evaluation and selection of short-listed vendors, conduct of the due diligence and contract negotiations. Throughout the course of the engagement, CHERUB consultants reviewed the Client’s internal processes and worked with the Client’s IT team to document and transform processes to support the new sourcing model. This included a review of the Client’s management of the multi-sourced environment, retained organisational requirements, vendor relationship management and end-to-end service requirements.

Client Benefits

The Client selected and formalised an agreement with the vendor most able to assist it throughout their ongoing business and technical change. This provided them an opportunity to:

  • Revamp their internal service delivery model
  • Rebuild the retained team
  • Improve services
  • Access a broader capability base
  • Introduce new governance and reporting tools
Further Information

For more information, please contact our lead Director for this engagement, John Liburti