Sourcing Strategy and Sourcing Selection Services – Superannuation Manager

Sourcing Strategy and Sourcing Selection Services

Superannuation Manager

The Situation

The Client was undertaking a sourcing program seeking managed service for a wide range of IT services, including: Midrange Support, Network Support, Lotus Notes, SAN management, Citrix administration.

Our Approach

CHERUB consultants were engaged to develop and facilitate the infrastructure tender process that resulted in the development of: Developed and maintained project plans; project charter; and status reports; Developing high level Go To Market documents including Statement of Works; Service levels, reporting and governance requirements. Developing evaluation criteria to short list respondents. Managing and supporting the due diligence process (vendor presentations, reference checking, site visits, vendor interviews and discovery) Supporting the evaluation process. Prepared Board submissions for final vendor recommendation. Providing high level negotiation assistance

Client Benefits

The Client formalised an agreement with a vendor they considered was in the best positioned to provide a cost effective service with improved levels of service delivery and reporting. Some of the benefits include:

  • A significantly improved contract with greater flexibility to adjust and change requirements.
  • Access to improved service desk monitoring and reporting tools.
  • Improved service management and change management processes.
  • A reduced overall fee.
Further Information

For more information, please contact our lead Director for this engagement, John Liburti