Cherub research found that following transition, many client relationships would often take a dramatic downward turn, due to a combination of mismatched or unfulfilled expectations. This mismatch or unfulfilled expectations often sets the sourcing arrangement up to a poor start by causing ongoing operational problems and potentially creating an adverse client-vendor relationship, before service delivery even commences.
The client reasonably assumes that at contract signing, the contract clearly articulates its expectations; that the vendor understands these expectations, and that they will be delivered as expected. Likewise, the vendor reasonably assumes that the client’s expectations are understood and their transition obligations are clearly articulated in the contract. Often this is not the case.
Transition Compliance services provides the mechanism to identify gaps in expectations that need to be addressed in order for the client to achieve its business objectives, and to establish a forum in which to bridge those gaps.